Returns & Refunds

At Vole, we want you to be completely satisfied with your custom soccer gear. If you are not entirely happy with your purchase, we're here to help. Please review our returns and refunds policy below:

1. Returns:

We accept returns on eligible items within [insert number] days from the date of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Initiate a Return:

To initiate a return, please follow these steps:

• Contact our customer support team at support@volevole.com to request a return authorization.
• Provide your order number and details of the item(s) you wish to return.
• Our customer support team will provide you with instructions on how to return the item(s) and where to send them.

3. Return Shipping:

You will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return package is delivered safely.

4. Refunds:

Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.

Please note the following:

• Refunds may take some time to appear on your credit card statement, depending on your card issuer's policies.
• Shipping costs and any applicable customs duties or taxes paid on the original purchase are non-refundable.
• If your return is rejected, we will provide you with a detailed explanation of the reason(s) for rejection.

5. Exchanges:

We currently do not offer exchanges for returned items. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [insert contact information]. We will work with you to resolve the issue as quickly as possible, including arranging for a replacement or issuing a refund.

7. Contact Us:

If you have any questions or concerns about our returns and refunds policy, please don't hesitate to contact our customer support team at support@volevole.vom. We are here to assist you and ensure that you have a positive shopping experience with Vole.

Thank you for choosing Vole for your custom soccer gear needs.